Shipping policy

Legal Notice

At Chesapeake Bay Candle, we are committed to providing premium-quality home fragrance products. As our candles are consumable items, we kindly ask customers to inspect their order upon delivery.

Due to hygiene and safety reasons, candles that have been lit, burned, or used cannot be returned or exchanged unless they are faulty or damaged upon arrival.

Please note:

• Product colours and labels may vary slightly from images shown online due to photography and screen settings.
• Fragrance perception is subjective and may differ from person to person. We cannot accept returns based solely on scent preference.
• Never leave a burning candle unattended. Always follow the safety instructions provided on the product label.
• Keep candles out of reach of children and pets, and burn only on a heat-resistant surface.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the product and packaging. Our customer service team will gladly assist you.

By placing an order, you acknowledge that you have read and accepted these terms.